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How to Troubleshoot an Advanced Bionics Harmony Processor

How to Troubleshoot an Advanced Bionics Harmony Processor

How to Troubleshoot an Advanced Bionics Harmony Processor

Processors are some of the most important parts of any computer.

That said, what happens when they aren’t working properly? How do you know that they aren’t working? What if it’s just a user error? These questions and more probably have you bouncing off the walls with frustrations, but just keep calm in the face of these technological errors, keep reading, and we’ll show you a quick guide to troubleshooting your processor.

The Importance of Troubleshooting

First off, what is troubleshooting? Well, troubleshooting is the process of searching for errors in a program, software, or other aspect of a computer with the intention of devising a solution once the error has been discovered. 

This not only helps you know why your technology isn’t working but also how to fix whatever is causing the problem in the first place.

The Troubleshooting Process Explained

Troubleshooting processes vary from device to device, software to software, and even program to program. However, for Advanced Bionics Harmony Processors, the process is typically standard from one to the other.

Step 1: Determine the Salvageability of the Processor

The first thing you need to do is to determine whether or not the processor’s sound production capabilities are completely dead or simply disabled. Depending on the result of this step, each future step will be different. That is to say, dead processors require different repair solutions than damaged processors.

Step 2: What to Do If Your Processor is Dead

Now that you know that your processor isn’t working whatsoever, check the batteries. Your difficulties might be caused simply by a dead battery rather than faulty hardware. In that case, replacing the batteries will likely result in your problems quickly and easily being solved.

Of course, if the problem persists with the new battery, you might need to replace the headpiece cable and/or the t-mic cable. If neither of these two replacements solve the problem, you better hope your processor came with a warranty, because you’ll very likely need to replace it.

Step 3: What to Do If Your Processor is Still Alive

If the sound of your processor is quiet, rather than completely disabled, that means that it is still alive. It might be on its last legs, but it is still alive nonetheless, which means that the risk of needing to replace it is significantly reduced.

In order to troubleshoot the processor, set the microphone to the blank microphone check program. Next, use your Direct Connect System to connect your Microphone Listening Earphone into the processor. Now, speak into the device while wearing the headphones.

If the signal sounds amplified but still clear, then you have solved the problem. If not, then you will likely need to contact tech support to have them walk you through your personal difficulty.


Troubleshooting an Advanced Bionics Harmony Processor is no easy task. In fact, you might even say that it is … advanced! Jokes aside, there is nothing funny about malfunctioning technology. Hopefully this guide has helped ease at least a little bit of your frustration.